Privacy policy
Privacy policy
Last updated: April 16, 2026
Who We Are
Sofaluxi is operated by Bosy and Co Ltd (Company Registration No: 16117197), 82 James Carter Road, Mildenhall, Bury Saint Edmunds IP28 7DE, United Kingdom. Contact: contact@sofaluxi.com | +447488845112
What Information We Collect
We collect the following personal information:
• Contact details: name, address, phone number, email
• Payment information: credit/debit card details, transaction history
• Account information: username, password, preferences
• Transaction history: items viewed, purchased, returned or exchanged
• Device & usage data: IP address, browser type, navigation behavior
How We Collect Your Information
• Directly from you when you place an order or create an account
• Automatically via cookies and similar technologies
• Through our service providers including Shopify
How We Use Your Information
• To process and fulfill your orders
• To manage your account
• To send order confirmations and updates
• To improve your shopping experience
• To send marketing emails (you can unsubscribe anytime)
• To prevent fraud and ensure security
• To comply with legal obligations
Who We Share Your Information With
• Shopify — our e-commerce platform provider
• Payment processors — to handle transactions securely
• Shipping providers — to deliver your orders
• Marketing partners — for advertising purposes
• Legal authorities — when required by law
Cookies
We use cookies to improve your browsing experience. You can manage cookie preferences through your browser settings.
We use cookies to improve your browsing experience. You can manage cookie preferences through your browser settings.
Your Rights
Depending on your location, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Lodge a complaint with your local data protection authority
To exercise your rights, contact us at contact@sofaluxi.com
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
International Transfers
Your data may be transferred and processed outside your country of residence. When transferring data outside the EEA or UK, we rely on Standard Contractual Clauses approved by the European Commission.
Your data may be transferred and processed outside your country of residence. When transferring data outside the EEA or UK, we rely on Standard Contractual Clauses approved by the European Commission.
Children
Our services are not intended for children under the age of majority. We do not knowingly collect personal information from minors.
Our services are not intended for children under the age of majority. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
Bosy and Co Ltd — Trading as Sofaluxi
82 James Carter Road, Mildenhall
Bury Saint Edmunds IP28 7DE, United Kingdom
📧 contact@sofaluxi.com
📞 +447488845112
Bosy and Co Ltd — Trading as Sofaluxi
82 James Carter Road, Mildenhall
Bury Saint Edmunds IP28 7DE, United Kingdom
📧 contact@sofaluxi.com
📞 +447488845112