Legal notice

2. GENERAL TERMS AND CONDITIONS OF SALE
2.1 Acceptance of Terms
By accessing and using the sofaluxi.com website, you confirm that you have read, understood, and agree to be bound by these general terms and conditions.

2.2 Products and Pricing
All prices are listed in US dollars (USD). We reserve the right to change prices at any time without prior notice. Applicable taxes may be added at checkout, depending on your country of residence.

2.3 Order Process
Your order is only confirmed upon receipt of an order confirmation email from Sofaluxi (Bosy and Co Ltd). We reserve the right to cancel or refuse any order at our sole discretion.

2.4 Payment
We accept the following payment methods: credit and debit cards (Visa, MasterCard, American Express), PayPal, Shopify Pay, Apple Pay, and Google Pay. All transactions are processed through secure and encrypted payment platforms. We do not store your card information.

2.5 Intellectual Property
All content on this website is the exclusive property of Bosy and Co Ltd (trading as Sofaluxi) and is protected by applicable intellectual property laws. Any reproduction or commercial use without prior written permission is strictly prohibited.

3. SHIPPING POLICY
3.1 Processing Time
Orders are generally processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

3.2 Delivery Times
USA (Standard): 7 to 14 business days
USA (Express): 5 to 7 business days
International: 14 to 20 business days
Delivery times are estimates and may vary depending on carrier conditions or customs processing.

3.3 Shipping Costs
Shipping costs are calculated at checkout based on your shipping address and the shipping method selected.

3.4 Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number.

3.5 Lost or damaged parcels
If your order has not arrived within the estimated time frame or if it arrives damaged, please contact us within 14 days at contact@sofaluxi.com.

4. RETURN AND REFUND POLICY
4.1 Return Policy
You have a 14-day right of withdrawal from the date of receipt of your order, without giving any reason. This right does not apply to personalized or custom-made products.

4.2 How to Return
To make a return, please contact us at contact@sofaluxi.com, indicating your order number and the reason for the return, within 14 days of receiving your order. Products must be returned in their original, undamaged packaging.

4.3 Return Shipping Costs
Except in the case of a defective product or incorrect shipment, return shipping costs are the responsibility of the customer.

4.4 Refunds
Once your return has been received and inspected, your refund will be processed to your original payment method within 10 business days. 4.5 Defective or Non-Conforming Products
If you have received a defective or incorrect item, please contact us immediately at contact@sofaluxi.com, attaching photos. We will arrange an exchange or a full refund at no additional cost.

5. PRIVACY POLICY
5.1 Data Controller
Bosy and Co Ltd (trading as Sofaluxi) is the data controller of your personal data collected through sofaluxi.com.

5.2 Data Collected
We collect the following personal data: name, email address, billing and delivery address, telephone number, purchase history, order details, IP address, browser type, pages visited, newsletter subscription status, and communication preferences.

5.3 Purpose and Legal Basis
Your data is processed for order fulfillment and customer service, fraud prevention and website security, marketing communications (with your explicit consent), and legal compliance.

5.4 California Residents - CCPA Rights
If you are a California resident, you have the right to know what personal data we collect and how it is used, the right to delete it, the right to object to its sale, and the right not to be discriminated against for exercising your rights. To exercise your CCPA rights, please contact us at contact@sofaluxi.com.

5.5 Data Retention
We retain your personal data for as long as necessary, and your transactional data for a minimum of 6 years.

5.6 Sharing with Third Parties
We do not sell or rent your personal data. We may share it with payment providers (Shopify Pay, PayPal), our logistics and delivery partners, marketing platforms (Google) with your consent, and analytics providers (Google Analytics). 5.7 Your rights
You have the right to access, rectify, or erase your personal data, to object to or restrict its processing, and to withdraw your consent at any time. Contact us at contact@sofaluxi.com.